Return & Cancellation Policy

Our Mission

At GunMagWarehouse.com, Our Mission is to ensure your complete satisfaction with every purchase. If dissatisfied or no longer interested in your order, you can return it within 60 days of the purchase date. Our goal is to process all returns within 1-2 business days upon receipt. To request order cancellation or request Return Authorization, email [email protected] or call 1-800-409-9439. GunMag Warehouse reserves the right to charge a restocking fee or reject a return or cancellation request for failure to meet these conditions.

General Conditions:

• All returns require a Return Authorization (RA) number, obtainable by emailing [email protected] or calling 1 (800) 409-9439.
• Customers have the option to cancel their order until we create a shipping label.
• We cannot cancel orders with items shipping from our distributor.
• Product fitment is the responsibility of the customer.
• Customers must make claims for missing items or packages within two business days of the tracking showing "delivered".
• We cannot perform exchanges for items not included in the original order.

Defective or Damaged In Transit Returns:

• Customers may return defective products within 60 days for a refund, credit, or exchange, regardless of item or packaging condition.
• All defective returns undergo inspection and testing upon receipt. Items found to be functional may incur a restocking fee or face rejection outright.
• Customers must make claims for items damaged in transit within 2 business days of receipt.
• GunMag Warehouse will provide a pre-paid return label for defective items, or if the warehouse team made a mistake on the order. Shipping costs are the customer's responsibility otherwise.

Product Condition:

• Returned products must be unused, unaltered, and in their original, undamaged packaging for a refund, credit, or exchange. This includes items with signs of fitment testing, such as magazines with insertion marks.
• If you remove products from packaging or break a manufacturer's seal, GunMag Warehouse staff have the discretion to charge a restocking fee or reject the return.
• At our discretion, we may subject installed or inserted products to a restocking fee or reject the return.

Refunds & Credits:

• Typically, refunds post to your account within 2-5 business days. This varies based on the customer's financial institution.
• GunMag Warehouse cannot issue refunds to a different credit card than the one used to place the order.
• GunMag Warehouse cannot issue refunds to deactivated cards. If we encounter this, our only option is to issue store credit.
• If for any reason we cannot provide an exchange item, we will issue a refund to the original payment method.

Restocking Fees:

• Refunds exceeding $800 are subject to a 10% restocking fee.
• Refused, undelivered, or abandoned packages are subject to a 20% service fee.

Return Shipping:

• Responsibility for return shipping falls upon the customer. You have the flexibility to choose your preferred carrier for return shipments. We recommend using a method that provides tracking and insurance, as we are not liable for lost return shipments.
• Customers may return orders to GunMag Warehouse in-person.